Customer Service & Administration Officer – Federal Government (APS3)

Talent Corp; Greater Shepparton; On-site; AUD 44,000 - 63,000; Full time

Job summary

Talent Corp is sourcing an APS3 Participant Support Officer based in Shepparton, VIC. You will handle front-of-house duties, manage enquiries, coordinate appointments and perform data entry to support participant needs.

The role involves customer service, administration and stakeholder liaison, with a focus on accurate records and timely responses. Public-facing, Australian context, 38.89 AUD per hour plus super.

Qualifications

• Customer service, administration or front-office experience.
• Strong written and verbal communication skills.
• Ability to manage competing tasks and meet deadlines.
• High attention to detail and accurate data entry skills.
• Strong problem-solving and teamwork capability.
• Confidence dealing with members of the public and sensitive information.
• Comfortable using Microsoft Office, CRM or similar business systems.
• Disability, allied health or community services experience highly regarded.

Responsibilities

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide straightforward information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative and planning tasks.
• Undertake accurate data entry and ensure follow-up actions are completed.
• Record complaints, feedback and other information in business systems.
• Support smooth day-to-day office and service delivery operations.

Skills

Customer service

Administration

Reception

Data entry

Communication

Public interaction

Tools

Microsoft Office

CRM

Job description

*The official position title is Participant Support Officer (APS3).*

Our client is a large values-focused Federal Government Agency seeking 2 x APS3 Customer Service & Administration Officers to provide front-of-house, participant and administrative support within local service centres.

These are public-facing roles suited to people with strong customer service, administration and communication skills who are comfortable managing enquiries, appointments, inboxes and accurate data entry.

ROLE DETAILS:

Locations: Shepparton VIC

Contract: Initial term until 31 December 2027, with extension potential.

Rate: $38.89 per hour + Super

About the role

You’ll support participants and stakeholders through a mix of reception, customer service and administrative duties. The role includes responding to enquiries, coordinating appointments, managing shared inboxes and phone enquiries, completing data entry and ensuring participant matters are followed through accurately.

Key responsibilities

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide straightforward information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative and planning tasks.
• Undertake accurate data entry and ensure follow-up actions are completed.
• Record complaints, feedback and other information in business systems.
• Support smooth day-to-day office and service delivery operations.

About you

• Customer service, administration or front-office experience.
• Strong written and verbal communication skills.
• Ability to manage competing tasks and meet deadlines.
• High attention to detail and accurate data entry skills.
• Strong problem-solving and teamwork capability.
• Confidence dealing with members of the public and sensitive information.
• Comfortable using Microsoft Office, CRM or similar business systems.
• Disability, allied health or community services experience highly regarded.