Customer Service & Administration Officer - Federal Government (APS3)

Talent; City of Devonport; On-site; AUD 44,000 - 63,000; Full time

Job summary

Talent is assisting a large Federal Government Agency in Tasmania to recruit an APS3 Participant Support Officer. This public-facing role focuses on front-of-house, participant support and efficient administration.

You will handle enquiries, coordinate appointments, manage shared inboxes and perform accurate data entry while protecting sensitive information. A strong customer service background and proficiency with Microsoft Office are essential.

Qualifications

• Public-facing role requiring strong customer service and admin skills.
• Accurate data entry and managing inboxes, appointments and inquiries.
• Ability to handle sensitive information with discretion.
• Experience with Microsoft Office and CRM systems preferred.

Responsibilities

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative tasks.
• Ensure accurate data entry and follow-up actions.
• Record feedback in business systems.
• Support day-to-day service delivery operations.

Skills

Customer service

Administration

Front-office

Communication

Microsoft Office

CRM

Tools

CRM systems

Microsoft Office

Job description

Our client is a large values-focused Federal Government Agency seeking an APS3 Customer Service & Administration Officers to provide front-of-house, participant and administrative support within local service centres.

This is a public-facing roles suited to people with strong customer service, administration and communication skills who are comfortable managing enquiries, appointments, inboxes and accurate data entry.

*The official position title is Participant Support Officer (APS3).

ROLE DETAILS:

Contract: Initial term until 31 December 2027, with extension potential.

Rate: $38.89 per hour + Super

ABOUT THE ROLE:

You'll support participants and stakeholders through a mix of reception, customer service and administrative duties.

The role includes responding to enquiries, coordinating appointments, managing shared inboxes and phone enquiries, completing data entry and ensuring participant matters are followed through accurately.

KEY RESPONSIBILITIES:

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide straightforward information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative and planning tasks.
• Undertake accurate data entry and ensure follow-up actions are completed.
• Record complaints, feedback and other information in business systems.
• Support smooth day-to-day office and service delivery operations.

SELECTION CRITERIA:

• Customer service, administration or front-office experience.
• Strong written and verbal communication skills.
• Ability to manage competing tasks and meet deadlines.
• High attention to detail and accurate data entry skills.
• Strong problem-solving and teamwork capability.
• Confidence dealing with members of the public and sensitive information.
• Comfortable using Microsoft Office, CRM or similar business systems.
• Disability, allied health or community services experience highly regarded.