Participant Concierge | Referrals & Booking Specialist

MedHealth Group; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Meaningful work

Career growth

Ongoing training

Referral bonuses

Corporate discounts (health insurance,

Salary packaging

Additional leave purchase

Job summary

MedHealth Group's Ability Action Australia seeks a proactive Concierge to join the team in Caroline Springs. You will be the first contact for participants, guiding them from referral to booking and ensuring ongoing support.

This office-based role emphasizes responsiveness, organisation, and KPI-driven performance, with opportunities for growth, training, and benefits including discounts and salary packaging.

Qualifications

• Excellent communication and empathy in interactions.
• Ability to manage referrals and bookings in systems.
• Comfortable working toward KPIs or activity targets.

Responsibilities

• Be the first point of contact for participants, guiding them from referral to booking and ensuring ongoing support.
• Reach out early via phone, SMS, and email to move conversations toward appointments.
• Follow up to gather information and maintain momentum in the referral process.
• Manage referrals, updates, and bookings in systems.
• Coordinate with clinicians to prioritise appointments.

Skills

Clear communication

Empathy

Proactive mindset

KPI-driven

Attention to detail

Job description

MedHealth Group's Ability Action Australia seeks a proactive Concierge to join the team in Caroline Springs. You will be the first contact for participants, guiding them from referral to booking and ensuring ongoing support.

This office-based role emphasizes responsiveness, organisation, and KPI-driven performance, with opportunities for growth, training, and benefits including discounts and salary packaging.