Referral Concierge & Appointment Coordinator

Ability Action Australia; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Referral bonuses

Corporate discounts (health insurance,

Job summary

Ability Action Australia is seeking a proactive Concierge to warmly welcome participants, handle referrals, and guide them toward timely appointments from Penrith or Alexandria.

You will work in a busy, supportive team, stay KPI-focused, and coordinate with clinicians, using strong communication to keep momentum and deliver excellent client experience.

Office-based role with opportunities for growth and development within the Ability Action Australia and MedHealth group.

Qualifications

• Confident speaking with people and guiding conversations with empathy.
• Proactive mindset; takes initiative and follows through.
• Ability to work toward KPIs or activity targets.

Responsibilities

• Be the first point of contact for participants and guide referrals to bookings.
• Reach out via phone, SMS and email to move referrals forward.
• Manage referrals, updates and bookings in systems.
• Coordinate with clinicians to prioritise appointments.

Skills

Phone outreach

Empathy

Organisation

Communication

Follow-up

Tools

CRM software

Booking systems

Job description

Ability Action Australia is seeking a proactive Concierge to warmly welcome participants, handle referrals, and guide them toward timely appointments from Penrith or Alexandria.

You will work in a busy, supportive team, stay KPI-focused, and coordinate with clinicians, using strong communication to keep momentum and deliver excellent client experience.

Office-based role with opportunities for growth and development within the Ability Action Australia and MedHealth group.