Concierge Care Coordinator – NDIS Referrals & Scheduling

MedHealth; Penrith; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Meaningful work

Career growth across MedHealth group

Ongoing training and development

Referral bonuses and corporate health/

Salary packaging options

Job summary

MedHealth is expanding Ability Action Australia’s Concierge Team in Penrith or Alexandria. This office-based role will be the first point of contact for participants, guiding referrals through to bookings and continued support.

You will reach out via phone, SMS, and email, and coordinate with clinicians to prioritise appointments. This role supports participants with timely referrals and ongoing care in a growing nationwide team.

Qualifications

• Strong communication and follow-up skills.
• Empathy when guiding conversations with participants.
• Proactive mindset with initiative and follow-through.

Responsibilities

• Be the first point of contact for participants, guiding them from referral through to booking and ongoing support.
• Reach out early via phone, SMS, and email to move conversations toward appointments.
• Follow up to gather information and maintain momentum.
• Manage referrals, updates, and bookings in our systems.
• Coordinate with clinicians to prioritise appointments.

Skills

Empathy

Communication

Proactive mindset

KPI targets

Attention to detail

Job description

MedHealth is expanding Ability Action Australia’s Concierge Team in Penrith or Alexandria. This office-based role will be the first point of contact for participants, guiding referrals through to bookings and continued support.

You will reach out via phone, SMS, and email, and coordinate with clinicians to prioritise appointments. This role supports participants with timely referrals and ongoing care in a growing nationwide team.