Concierge Officer

Ability Action Australia; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Referral bonuses

Corporate discounts (health insurance,

Job summary

Ability Action Australia is seeking a proactive Concierge to warmly welcome participants, handle referrals, and guide them toward timely appointments from Penrith or Alexandria.

You will work in a busy, supportive team, stay KPI-focused, and coordinate with clinicians, using strong communication to keep momentum and deliver excellent client experience.

Office-based role with opportunities for growth and development within the Ability Action Australia and MedHealth group.

Qualifications

• Confident speaking with people and guiding conversations with empathy.
• Proactive mindset; takes initiative and follows through.
• Ability to work toward KPIs or activity targets.

Responsibilities

• Be the first point of contact for participants and guide referrals to bookings.
• Reach out via phone, SMS and email to move referrals forward.
• Manage referrals, updates and bookings in systems.
• Coordinate with clinicians to prioritise appointments.

Skills

Phone outreach

Empathy

Organisation

Communication

Follow-up

Tools

CRM software

Booking systems

Job description

Job Description

About the role

Ability Action Australia is growing and we’re looking for a proactive, people-focused individual to join our Concierge Team.

You’ll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.

This is an office-based role in Penrith or Alexandria where being responsive, organised, and outcome-focused makes a real impact. Please include your location in your application.

What you’ll be doing

You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.

Key parts of the role include:

• Reaching out early via phone, SMS, and email
• Guiding conversations toward an appointment in a supportive way
• Following up to gather information and keep momentum
• Managing referrals, updates, and bookings in systems
• Coordinating with clinicians to prioritise appointments

What’s in it for you

• Meaningful work where you can see the impact of what you do every day
• Career growth across Ability Action Australia and the wider MedHealth group
• Ongoing training and development to build your skills and confidence
• Great benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)
• Options for salary packaging, novated leasing, and additional leave purchase

What you’ll bring

• Confidence speaking with people and guiding conversations with empathy
• A proactive mindset, you take initiative and follow things through
• Comfortable working toward KPIs or activity targets
• Strong communication and follow-up skills
• Attention to detail when managing information and systems

Additional Information

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.