Participant Concierge & Booking Specialist

MedHealth Group; Penrith; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Referral bonuses

Health insurance

Gym memberships

Salary packaging

Job summary

MedHealth Group's Ability Action Australia is growing its Concierge Team and seeks a proactive, people-focused individual to guide participants from referral to booking and ensure ongoing support.

This office-based role can be located in Penrith or Alexandria, and focuses on responsiveness, organisation and outcomes. You’ll reach out by phone, SMS and email, manage referrals and bookings in systems, and coordinate with clinicians to prioritise appointments.

Qualifications

• Excellent communication and follow-up skills.
• Empathy in guiding conversations with participants.
• Comfortable working toward KPIs or activity targets.

Responsibilities

• Be the first point of contact for participants and guide them from referral to booking.
• Reach out via phone, SMS and email to gather information and keep momentum.
• Coordinate with clinicians to prioritise appointments and manage referrals in systems.
• Follow up to ensure participants have continued support.
• Assist with updating referrals, updates and bookings in the system.

Skills

Empathy

Proactive mindset

KPI targets

Strong communication

Attention to detail

Job description

MedHealth Group's Ability Action Australia is growing its Concierge Team and seeks a proactive, people-focused individual to guide participants from referral to booking and ensure ongoing support.

This office-based role can be located in Penrith or Alexandria, and focuses on responsiveness, organisation and outcomes. You’ll reach out by phone, SMS and email, manage referrals and bookings in systems, and coordinate with clinicians to prioritise appointments.