NDIS Participant Concierge & Referrals Coordinator

MedHealth; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Referral bonuses

Corporate discounts

Salary packaging

Job summary

Ability Action Australia is seeking a proactive Concierge to support participants from referral through to booking, with an emphasis on responsive and empathetic service. This office-based role is located in Caroline Springs, and you will be integral to ensuring participants connect with the right support in a timely manner.

You will manage referrals, coordinate with clinicians, and work toward clear activity targets, enjoying opportunities for career growth within Ability Action Australia and

Qualifications

• Comfortable speaking with people and guiding conversations with empathy.
• Proactive mindset with initiative and follow-through.
• Ability to work toward KPIs or activity targets.
• Strong communication and follow-up skills.
• Meticulous when managing information and systems.

Responsibilities

• Be the first point of contact for participants, guiding them from referral to booking and ensuring ongoing support.
• Reach out early via phone, SMS, and email to move referrals forward.
• Guide conversations toward appointments in a supportive manner.
• Follow up to gather information and maintain momentum.
• Coordinate referrals, updates and bookings in the systems and with clinicians.

Skills

Confident communication

Proactive mindset

KPI oriented

Strong follow-up

Attention to detail

Job description

Ability Action Australia is seeking a proactive Concierge to support participants from referral through to booking, with an emphasis on responsive and empathetic service. This office-based role is located in Caroline Springs, and you will be integral to ensuring participants connect with the right support in a timely manner.

You will manage referrals, coordinate with clinicians, and work toward clear activity targets, enjoying opportunities for career growth within Ability Action Australia and