Referral & Booking Concierge

Ability Action Australia; Penrith; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Referral bonuses

Health insurance

Gym memberships

Job summary

Ability Action Australia is seeking a proactive Concierge to join our Penrith or Alexandria site, guiding participants from referral to booking and ensuring ongoing support.

You will reach out via phone, SMS and email, coordinate with clinicians, manage referrals in our systems, and help participants access timely services while hitting KPI targets. The role offers meaningful work within a large national provider.

Qualifications

• Excellent verbal and written communication.
• Able to follow up and manage referrals.
• Comfortable meeting KPIs and targets.
• Empathy and proactive outreach.

Responsibilities

• Be the first point of contact for participants from referral to booking.
• Reach out via phone, SMS and email.
• Guide conversations toward appointments with empathy.
• Coordinate with clinicians to prioritise appointments.
• Manage referrals and bookings in systems.

Skills

Empathy

Initiative

KPI driven

Communication

Attention to detail

Tools

CRM software

Job description

Ability Action Australia is seeking a proactive Concierge to join our Penrith or Alexandria site, guiding participants from referral to booking and ensuring ongoing support.

You will reach out via phone, SMS and email, coordinate with clinicians, manage referrals in our systems, and help participants access timely services while hitting KPI targets. The role offers meaningful work within a large national provider.