NDIS Concierge Coordinator - Referrals & Appointments

Kairros; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Referral bonuses

Health insurance

Gym memberships

Corporate discounts

Job summary

Ability Action Australia in Melbourne is seeking a proactive Concierge to be the friendly first point of contact for participants, guiding referrals through to bookings and ensuring ongoing support. This office-based role requires responsiveness, organisation and a participant-centred approach from Caroline Springs.

You will reach out by phone, SMS and email, coordinate with clinicians, and help move participants toward timely appointments.

Qualifications

• Experience in customer service or referrals preferred.
• Office-based role in Caroline Springs.
• Excellent telephone, email and SMS communication.
• Comfortable working toward KPIs/targets.

Responsibilities

• Be the first contact for participants and guide them from referral through to booking.
• Reach out early via phone, SMS and email to keep momentum.
• Coordinate with clinicians to prioritise appointments and manage referrals.
• Update and maintain bookings in systems.
• Ensure participants have ongoing support after booking.

Skills

Confident communicating with people

Proactive mindset

Self-motivated toward KPIs

Strong communication and follow-up

Attention to detail managing info

Job description

Ability Action Australia in Melbourne is seeking a proactive Concierge to be the friendly first point of contact for participants, guiding referrals through to bookings and ensuring ongoing support. This office-based role requires responsiveness, organisation and a participant-centred approach from Caroline Springs.

You will reach out by phone, SMS and email, coordinate with clinicians, and help move participants toward timely appointments.