NDIS Participant Concierge | Referrals & Scheduling

Kairros; Penrith; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Referral bonuses

Corporate discounts

Salary packaging

Novated leasing

Additional leave purchase

Descrizione del lavoro

Ability Action Australia is seeking a proactive Concierge to join our team in Penrith or Alexandria. You will own referrals, guide participants from referral to booking, and ensure ongoing support with a responsive, organised approach.

In this office-based role, you’ll reach out by phone, SMS, and email, coordinate with clinicians, manage bookings, and help participants access timely services. You’ll work toward KPIs and deliver compassionate, customer-focused service across Australia.

Competenze

• Excellent communication and empathy when guiding participants.
• Ability to drive conversations toward appointments and bookings.
• Strong follow-up skills to maintain momentum with referrals.

Mansioni

• Be the first contact for participants, guiding from referral to booking.
• Reach out early via phone, SMS and email to move referrals forward.
• Coordinate with clinicians to prioritise appointments and manage bookings.
• Maintain referral and booking information in the system with accuracy.

Conoscenze

Empathy

Proactive

KPI focus

Follow-up

Attention to detail

Descrizione del lavoro

Ability Action Australia is seeking a proactive Concierge to join our team in Penrith or Alexandria. You will own referrals, guide participants from referral to booking, and ensure ongoing support with a responsive, organised approach.

In this office-based role, you’ll reach out by phone, SMS, and email, coordinate with clinicians, manage bookings, and help participants access timely services. You’ll work toward KPIs and deliver compassionate, customer-focused service across Australia.