Part-Time Visitor Experience Specialist Weekends/Holidays

Phillip Island Nature Park; Cowes; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Leave entitlements

Paid parental leave

Discounts on entry fees

Coastal work location

Job summary

Phillip Island Nature Parks is seeking a Visitor Experience Officer to support the Koala Conservation Centre and Churchill Island. This hands-on, visitor-focused role welcomes guests from across Australia and abroad, assists with enquiries, ticket sales through POS, and promotes conservation and eco-tourism.

Multiple fixed-term, part-time roles are available with weekend and public holiday availability essential.

Qualifications

• Demonstrated high level of experience in customer service.
• Experience in visitor engagement, sales and service duties within a fast-paced environment.
• Ability to provide high-quality service, information and guidance to a diverse range of visitors including non-English speaking visitors.
• Experience in system use, point of sale, ticketing systems and use of Microsoft Office (Word, Excel, Outlook)
• Proven ability to follow directions, de-escalate and resolve conflict and multi-task and prioritise in a diverse environment.
• Demonstrated communication and problem solving skills

Responsibilities

• Welcome visitors and answer enquiries across the Koala Reserve and Churchill Island.
• Process ticket sales using POS and computer systems.
• Promote sustainably sourced merchandise and assist retail operations.
• Contribute to conservation messaging and guest experience.
• Support a seamless and memorable visitor experience.

Skills

Customer service

Visitor engagement

Sales experience

Communication skills

Problem solving

Tools

POS systems

Microsoft Office

Job description

Phillip Island Nature Parks is seeking a Visitor Experience Officer to support the Koala Conservation Centre and Churchill Island. This hands-on, visitor-focused role welcomes guests from across Australia and abroad, assists with enquiries, ticket sales through POS, and promotes conservation and eco-tourism.

Multiple fixed-term, part-time roles are available with weekend and public holiday availability essential.