Visitor Experience - Farm and Grounds

Phillip Island Nature Park; Cowes; On-site; AUD 47,000 - 67,000; Part time

Benefits offered by this job

Casual role

Flexible schedule

Discounts on entry fees

Job summary

Phillip Island Nature Parks, Cowes VIC, is seeking a casual Visitor Experience - Farm & Grounds team member. You will care for animals, support daily farm operations, and engage visitors with interactive demonstrations, stories, and friendly guidance in a picturesque coastal setting.

This role requires weekends availability, a passion for history and wildlife, and a collaborative team spirit. Full training and a supportive environment are provided.

Qualifications

• Demonstrated experience delivering high-quality customer service and engaging visitor experiences.
• Ability to deliver tours, demonstrations, events, and interactive activities.
• Experience providing clear information to a diverse range of visitors, including non-English speakers.
• Experience with system use, POS and Microsoft Office (Word, Excel, Outlook).
• Ability to follow directions, de-escalate and resolve conflict, multi-task and priorities.
• Willingness to work with livestock and farm animals.

Responsibilities

• Assist with caring for animals and daily farm operations.
• Deliver interactive demonstrations and share authentic stories.
• Create memorable experiences for visitors in a coastal setting.
• Work within a close-knit team to support on-site operations.

Skills

Customer service

Tour guidance

Multitasking

Conflict resolution

Livestock care

POS systems

Tools

POS systems

Microsoft Office

Job description

11mo ago , from Phillip Island Nature Park

• Location154/156 Thompson Ave,Cowes, VIC, 3922,Australia
• Base Pay$41.14 - $41.14 / Hour
• Job CategoryAttractions
• Employee TypeCasual
• Manage OthersNo

Contact information

• Contact NamePeter Officer
• Contact *************@penguins.org.au

Description

Visitor Experience - Farm & Grounds

• Join the team at the picturesque Churchill Island Heritage Farm
• Availability to work weekends essential

About the Company

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.

About the Role

As part of the Churchill Island Farm team, you'll help bring the island's rich farming heritage to life through a unique blend of hands-on farm work and visitor engagement. From caring for animals and supporting daily farm operations to delivering interactive demonstrations and sharing authentic stories, you'll play an important role in creating memorable experiences for visitors. Set against stunning coastal landscapes, this is an opportunity to be part of a passionate, close-knit team dedicated to connecting people with the history, heritage and working life of Churchill Island Farm.

About you

You take pride in creating memorable moments for visitors and love all things history, animals and being outdoors. You are hands-on, approachable and a team player who is always willing to lend a hand where needed. An interest in farming and/or tourism is essential, but above all, you bring enthusiasm, reliability and a genuine love for engaging with the public in a truly unique and beautiful setting. Bonus points if you know your way around a farm, can shear a sheep, crack a whip or milk a cow!

The Benefits

• Casual role offering the flexibility to work around your lifestyle
• Inclusive, supportive and growth focused workplace culture
• Scale 1 hourly rate - $41.14 inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays and 25% casual loading

Position covered under Phillip Island Nature ParksEnterprise Agreement.

• Access to our Employee Assistance Program (EAP) for you and your family.
• Discounts on entry fees in to our attractions, food, beverages, and retail purchases.
• Stunning coastal work location, with one of Australia's leading conservation and sustainable ecotourism organisations.

Applications close on Sunday 4th October, 2026

Requirements

Job Requirement

For further details about the role, including key duties and responsibilities, please refer to the Position Description - Visitor Experience - Farm and Grounds

Key Selection Criteria

• Demonstrated experience delivering high-quality customer service and engaging visitor experiences, ideally within a tourism setting.
• Ability to assist with delivering tours, demonstrations, events, and interactive activities.
• Proven experience in providing clear and accurate service, information, and guidance to a diverse range of visitors, including non-English speaking visitors.
• Experience in system use, point of sales and use of Microsoft Office (Word, Excel, Outlook)
• Proven ability to follow directions, de-escalate and resolve conflict, multi-task and prioritise in a diverse environment
• Practical experience or willingness to work with livestock and farm animals, including basic husbandry tasks and ensuring their welfare.

To commence your journey with us, the following is required:

Working with Children Check

First Aid Level II and CPR

Job preview

Our Commitment

At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors. We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply. We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work-life balance. As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.

The Nature Parks is a child safe environment. Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.