Visitor Experience Officer - Farm & Grounds

Phillip Island Nature Park; Churchill; On-site; AUD 56,000 - 58,000; Full time

Benefits offered by this job

Casual role

Employee Assistance Program (EAP)

Discounts on entry, food, beverages &

Coastal work location

Job summary

Phillip Island Nature Park invites applications for a Visitor Experience Officer - Farm & Grounds at Churchill Island Farm. The role focuses on hands-on farm work combined with engaging visitor experiences, set in a coastal environment.

Weekend availability is essential, with responsibilities spanning animal care, demonstrations, and delivering authentic heritage stories to diverse visitors. Ideal candidates bring enthusiasm for farming or tourism, strong customer service, and the ability to

Qualifications

• Experience delivering high-quality customer service.
• Ability to deliver tours, demonstrations, events.
• Experience guiding visitors, including non-English speakers.
• Experience with sales systems and Microsoft Office (Word, Excel, Outlook).
• Ability to follow directions, de-escalate and resolve conflicts.
• Willingness to work with livestock and basic husbandry.

Responsibilities

• Deliver engaging visitor experiences.
• Assist with tours, demonstrations, events.
• Provide information and guidance to diverse visitors.
• Support farm operations and animal care.
• Work as part of Churchill Island Farm team.

Skills

Customer service

Tours

Communication

De-escalation

Multi-tasking

Livestock handling

Tools

POS system

MS Office

Job description

Visitor Experience Officer - Farm & Grounds

Phillip Island Nature Park – Churchill VIC

Join the team at the picturesque Churchill Island Heritage Farm

Availability to work weekends essential

About the Company

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.

About the Role

As part of the Churchill Island Farm team, you'll help bring the island's rich farming heritage to life through a unique blend of hands‑on farm work and visitor engagement. From caring for animals and supporting daily farm operations to delivering interactive demonstrations and sharing authentic stories, you'll play an important role in creating memorable experiences for visitors. Set against stunning coastal landscapes, this is an opportunity to be part of a passionate, close‑knit team dedicated to connecting people with the history, heritage and working life of Churchill Island Farm.

About you

You take pride in creating memorable moments for visitors and love all things history, animals and being outdoors. You are hands‑on, approachable and a team player who is always willing to lend a hand where needed. An interest in farming and/or tourism is essential, but above all, you bring enthusiasm, reliability and a genuine love for engaging with the public in a truly unique and beautiful setting. Bonus points if you know your way around a farm, can shear a sheep, crack a whip or milk a cow!

The Benefits

Casual role offering the flexibility to work around your lifestyle

Inclusive, supportive and growth focused workplace culture

Scale 1 hourly rate - $41.14 inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays and 25% casual loading

Position covered under Phillip Island Nature ParksEnterprise Agreement.

Access to our Employee Assistance Program (EAP) for you and your family.

Discounts on entry fees in to our attractions, food, beverages, and retail purchases.

Stunning coastal work location, with one of Australia's leading conservation and sustainable ecotourism organisations.

For further details about the role, including key duties and responsibilities, please refer to the Position Description - Visitor Experience - Farm and Grounds

Key Selection Criteria

Demonstrated experience delivering high-quality customer service and engaging visitor experiences, ideally within a tourism setting.

Ability to assist with delivering tours, demonstrations, events, and interactive activities.

Proven experience in providing clear and accurate service, information, and guidance to a diverse range of visitors, including non-English speaking visitors.

Experience in system use, point of sales and use of Microsoft Office (Word, Excel, Outlook)

Proven ability to follow directions, de-escalate and resolve conflict, multi-task and prioritise in a diverse environment

Practical experience or willingness to work with livestock and farm animals, including basic husbandry tasks and ensuring their welfare.

To commence your journey with us, the following is required:

Working with Children Check

First Aid Level II and CPR

Applications close on Sunday 4th October, 2026