Visitor Experience Guide

Phillip Island Nature Park Board of Management; Cowes; On-site; AUD 44,000 - 56,000; Part time

Benefits offered by this job

Evening shifts

Casual loading 25%

Public holidays included

Job summary

Phillip Island Nature Park Board of Management is seeking a Visitor Experience Guide to connect visitors with Victoria's iconic wildlife. You will deliver engaging storytelling and exceptional customer service, educating guests about Little Penguins and coastal conservation while guiding tours and providing information.

The role is casual/part-time with evening shifts, Monday to Sunday rosters, and rates that include casual loading and allowances.

Qualifications

• Previous experience in visitor engagement and customer service in a fast-paced environment.
• Ability to provide high-quality visitor experiences, interpretation, tours and information to diverse visitors including non-English speakers.
• Proven ability to de-escalate and resolve conflicts.
• Ability to follow directions and work as part of a team.
• Demonstrated communication and problem-solving skills.
• Understanding of OH&S and emergency procedures.

Responsibilities

• Deliver engaging interactions to connect visitors with Little Penguin storytelling and conservation messages.
• Provide interpretation and information to educate and inspire visitors about the penguin colony and coastal habitat.
• Contribute to a welcoming, safe and memorable guest experience during evening and weekend shifts.

Skills

Visitor engagement

Customer service

Tours & information

Communication

Job description

Phillip Island Nature Park Board of Management – Cowes VIC

Casual/Temporary

15h ago , from Phillip Island Nature Park Board of Management

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.

About the Role

Join the team at St Kilda Penguins and play a vital role in connecting visitors with one of Victoria's most iconic wildlife experiences. As a Visitor Experience Guide, you'll bring the story of the Little Penguin colony to life by delivering engaging and memorable interactions that educate, inspire, and delight visitors.

Through storytelling, interpretation, and exceptional customer service, you'll help guests understand the importance of protecting Little Penguins and their unique coastal habitat. Every interaction is an opportunity to inspire greater awareness and encourage positive action for conservation.

About you

We are on the lookout for enthusiastic communicators who can turn a moment of wildlife observation into something truly memorable. If you love sparking curiosity, enjoy engaging with groups, and can bring a sense of wonder to the experience of watching nature unfold, you are just who we are looking for.

Whether your background is in education, tourism, conservation or you simply have a passion for storytelling and inspiring others, we would love to hear from you. What matters most is your ability to connect, share, and help others see the magic in the natural world.

The Benefits

• Work in the evenings - leaving your days free for work life balance
• Part - time - rate $32.91 per hour inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays & 25% casual loading
• Casual rate - $41.14 per hour inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays
• 7-day roster (Monday to Sunday) & public holidays

Position covered under Phillip Island Nature ParksEnterprise Agreement

• Access to our Employee Assistance Program (EAP) for you and your family
• Free entry to our Phillip Island Nature Parks attractions and other commercial discounts
• Work for one of Australia's leading conservation and sustainable eco-tourism organisations.
• Enjoy work life balance and a great team culture
• Full uniform supplied

Applications close end 8th October 2026

Requirements

Job Requirement

For further details about the role, including duties and responsibilities, please refer to the Position Description -Visitor Experience Guide - St Kilda

Key Selection Criteria

• Previous experience in visitor engagement, and customer service duties within a fast-paced environment
• Ability to provide high quality visitor experiences, interpretation, tours and information to a diverse range of visitors including non-English speaking visitors.
• Proven ability to de-escalate and resolve conflict
• Ability to follow directions and work as part of a team
• Demonstrated communication and problem-solving skills
• Possess an understanding of OH&S and maintain knowledge of emergency procedures
• Experience in guiding in a Tourism setting (highly desirable)
• An interest in Conservation and the Marine environment (highly desirable)

To commence your journey with us, the following is required:

• Working with Children Check
• First Aid Level II and CPR

Job preview

Our Commitment

At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors. We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply. We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work-life balance. As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.

The Nature Parks is a child safe environment. Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.

We offer a flexible, inclusive, and supportive workplace culture where your contributions are valued and your growth is encouraged. Join us and be part of a team that not only supports your professional development but also shares your commitment to environmental and wildlife conservation. Here, you’ll find a rewarded career and a truly great place to work.