Visitor Experience Officer - KCR/CI

Phillip Island Nature Park; Cowes; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

EAP for you and your family

Excellent leave entitlements

Discounts on entry, food, beverages, &

retail discounts

Stunning coastal work location

Job summary

Phillip Island Nature Parks on Phillip Island (Cowes, VIC) seeks a Visitor Experience Officer to welcome visitors at Koala Conservation Centre and Churchill Island. This fixed-term, part-time role covers weekends and public holidays, with a 20-hour-per-fortnight minimum and shifts across a 7-day roster.

You will assist visitors, answer enquiries, process ticket sales via POS, and promote our sustainably sourced merchandise while supporting conservation goals.

Qualifications

• Demonstrated high level of customer service experience.
• Experience in visitor engagement and fast-paced sales roles.
• Ability to assist diverse visitors, including non-English speakers.
• Experience with ticketing, POS, and Microsoft Office.

Responsibilities

• Welcome visitors and provide accurate information and guidance.
• Process ticket sales and assist with enquiries using POS systems.
• Promote and assist with retail merchandise to support conservation goals.

Skills

Customer service

Visitor engagement

Non-English support

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

8mo ago , from Phillip Island Nature Park

• Location154/156 Thompson Ave,Cowes, VIC, 3922,Australia
• Base Pay$32.91 - $32.91 / Hour
• Job CategoryAttractions
• Relocation Expense CoveredNo
• Employee TypePart Time
• Manage OthersNo

Contact information

• Contact ***********@penguins.org.au

Description

Visitor Experience Officer

• Join the team at theKoala Conservation Centre andChurchill Island
• Multiple fixed term roles available
• Availability to work weekends and public holidays is essential

Fixed term arrangement from late November until mid-April

About the Company

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you will discover a rewarding career and a truly great place to work.

About the Role

Every day is different in this hands‑on, visitor‑focused role across our iconic Koala Conservation Reserve and Churchill Island attractions. You'll welcome visitors from across Australia and around the world, helping create unforgettable experiences while promoting our commitment to conservation, eco‑tourism, and sustainability.

From assisting visitors and answering enquiries to processing ticket sales through our point of sales (POS) and computer systems, you'll play a key role in ensuring every visitor enjoys a seamless and memorable visit. You'll also support our retail operations by showcasing and promoting our range of sustainably sourced products, helping visitors take home a meaningful reminder of their experience while contributing to our conservation mission.

About you

You thrive on creating exceptional, genuine, and inspiring experiences for every visitor and have a passion for wildlife and conservation. Your customer service is warm, engaging, and memorable.

You are confident using point-of-sale (POS) systems and computer‑based applications, with the ability to quickly learn and navigate the systems we use every day. You are also enthusiastic about retail and can effectively promote our sustainably sourced merchandise, helping visitors take home meaningful souvenirs that support conservation outcomes. Whether you are seeking part‑time work, a meaningful role alongside other commitments, or an opportunity to build your career in tourism, we'd love to hear from you.

The Benefits

• Multiple part‑time roles available with a minimum of 20 hours per fortnight
• Scale 1 hourly rate - $32.91 inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays
• Inclusive, supportive and growth focusedworkplace culture

Position covered under Phillip Island Nature ParksEnterprise Agreement.

• Access to ourEmployee Assistance Program (EAP)for you and your family.
• Excellentleave entitlementsincludingpaid parental leave.
• Discounts on entry fees in to our attractions, food, beverages, and retail purchases.
• Stunningcoastal work location, with one of Australia's leading conservation and sustainable Ecotourism organisations.

Applications close on Sunday 4th October, 2026.

Requirements

For further details about the role, including key duties and responsibilities, please refer to the Position Description - Visitor Experience Officer

Key Selection Criteria

• Demonstrated high level of experience in customer service
• Previous experience in visitor engagement, sales and service duties within a fast-paced environment
• Ability to provide high-quality service, information and guidance to a diverse range of visitors including non-English speaking visitors.
• Experience in system use, point of sale, ticketing systems and use of Microsoft Office (Word, Excel, Outlook)
• Proven ability to follow directions, de‑escalate and resolve conflict and multi‑task and prioritise in a diverse environment.
• Demonstrated communication and problem solving skills

Other Requirements

• Working with Childrens Check
• Drivers Licence
• First Aid Level II and CPR

Job preview

Our Commitment

At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors. We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply. We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work‑life balance. As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.

The Nature Parks is a child safe environment. Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.