Koala Experience Host

Phillip Island Nature Park; Cowes; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

EAP for you and your family

Excellent leave entitlements

Discounts on entry, food, beverages, &

retail discounts

Stunning coastal work location

Job summary

Phillip Island Nature Parks on Phillip Island (Cowes, VIC) seeks a Visitor Experience Officer to welcome visitors at Koala Conservation Centre and Churchill Island. This fixed-term, part-time role covers weekends and public holidays, with a 20-hour-per-fortnight minimum and shifts across a 7-day roster.

You will assist visitors, answer enquiries, process ticket sales via POS, and promote our sustainably sourced merchandise while supporting conservation goals.

Qualifications

• Demonstrated high level of customer service experience.
• Experience in visitor engagement and fast-paced sales roles.
• Ability to assist diverse visitors, including non-English speakers.
• Experience with ticketing, POS, and Microsoft Office.

Responsibilities

• Welcome visitors and provide accurate information and guidance.
• Process ticket sales and assist with enquiries using POS systems.
• Promote and assist with retail merchandise to support conservation goals.

Skills

Customer service

Visitor engagement

Non-English support

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Phillip Island Nature Parks on Phillip Island (Cowes, VIC) seeks a Visitor Experience Officer to welcome visitors at Koala Conservation Centre and Churchill Island. This fixed-term, part-time role covers weekends and public holidays, with a 20-hour-per-fortnight minimum and shifts across a 7-day roster.

You will assist visitors, answer enquiries, process ticket sales via POS, and promote our sustainably sourced merchandise while supporting conservation goals.