Visitor Experience - Heritage Farm & Grounds (Weekend)

Phillip Island Nature Park; Cowes; On-site; AUD 47,000 - 67,000; Part time

Benefits offered by this job

Casual role

Flexible schedule

Discounts on entry fees

Job summary

Phillip Island Nature Parks, Cowes VIC, is seeking a casual Visitor Experience - Farm & Grounds team member. You will care for animals, support daily farm operations, and engage visitors with interactive demonstrations, stories, and friendly guidance in a picturesque coastal setting.

This role requires weekends availability, a passion for history and wildlife, and a collaborative team spirit. Full training and a supportive environment are provided.

Qualifications

• Demonstrated experience delivering high-quality customer service and engaging visitor experiences.
• Ability to deliver tours, demonstrations, events, and interactive activities.
• Experience providing clear information to a diverse range of visitors, including non-English speakers.
• Experience with system use, POS and Microsoft Office (Word, Excel, Outlook).
• Ability to follow directions, de-escalate and resolve conflict, multi-task and priorities.
• Willingness to work with livestock and farm animals.

Responsibilities

• Assist with caring for animals and daily farm operations.
• Deliver interactive demonstrations and share authentic stories.
• Create memorable experiences for visitors in a coastal setting.
• Work within a close-knit team to support on-site operations.

Skills

Customer service

Tour guidance

Multitasking

Conflict resolution

Livestock care

POS systems

Tools

POS systems

Microsoft Office

Job description

Phillip Island Nature Parks, Cowes VIC, is seeking a casual Visitor Experience - Farm & Grounds team member. You will care for animals, support daily farm operations, and engage visitors with interactive demonstrations, stories, and friendly guidance in a picturesque coastal setting.

This role requires weekends availability, a passion for history and wildlife, and a collaborative team spirit. Full training and a supportive environment are provided.