Part-Time Tech-Savvy Retail Consultant

Optus; Horsham; On-site; AUD 38,000 - 52,000; Part time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Discounts with retail partners

Connected Day each year

Optus U development programs

Paid parental leave (up to 14 weeks)

Job summary

Optus in Horsham seeks a customer-focused Retail Service Consultant for a part-time role in-store. You will help customers with a smile, share product knowledge, and tailor solutions to individual needs in a busy retail environment.

You will build product expertise, deliver friendly service, and support the team to ensure smooth daily operations while representing Optus values and discounts opportunities.

Qualifications

• Customer-focused service mindset
• Strong communication and empathy
• Ability to learn and explain technical solutions

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Horsham seeks a customer-focused Retail Service Consultant for a part-time role in-store. You will help customers with a smile, share product knowledge, and tailor solutions to individual needs in a busy retail environment.

You will build product expertise, deliver friendly service, and support the team to ensure smooth daily operations while representing Optus values and discounts opportunities.