Part-Time Station Concierge & Customer Advocate

Transport for NSW; Parkes; On-site; AUD 59,000 - 74,000; Part time

Benefits offered by this job

Superannuation

Annual leave loading

Hybrid work options

Job summary

Transport for NSW is seeking a Customer Attendant in Parkes Station to deliver frontline customer service, handle enquiries, travel bookings and connections while maintaining a welcoming station environment. This role supports safety and smooth operations for passengers across the local community.

The position is part-time (15 hours per week) with a fixed 12pm to 3pm shift, Monday to Friday. The full-time rate of pay is $1,458.30 per week, including the Industry Allowance, with pro-rata pay and

Qualifications

• Strong frontline customer service experience is preferred.
• Ability to communicate clearly and manage difficult conversations.
• Resilience and interpersonal skills to work with diverse passengers.

Responsibilities

• Deliver high-quality customer service, answer enquiries, assist with bookings and connections.
• Keep the station clean, safe and welcoming, and support luggage handling as needed.
• Work a minimum of 15 hours per week with a 12pm–3pm roster, Monday to Friday.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

Transport for NSW is seeking a Customer Attendant in Parkes Station to deliver frontline customer service, handle enquiries, travel bookings and connections while maintaining a welcoming station environment. This role supports safety and smooth operations for passengers across the local community.

The position is part-time (15 hours per week) with a fixed 12pm to 3pm shift, Monday to Friday. The full-time rate of pay is $1,458.30 per week, including the Industry Allowance, with pro-rata pay and