Part-time Customer Attendant - Parkes

Transport for NSW; Parkes; On-site; AUD 59,000 - 74,000; Part time

Benefits offered by this job

Superannuation

Annual leave loading

Hybrid work options

Job summary

Transport for NSW is seeking a Customer Attendant in Parkes Station to deliver frontline customer service, handle enquiries, travel bookings and connections while maintaining a welcoming station environment. This role supports safety and smooth operations for passengers across the local community.

The position is part-time (15 hours per week) with a fixed 12pm to 3pm shift, Monday to Friday. The full-time rate of pay is $1,458.30 per week, including the Industry Allowance, with pro-rata pay and

Qualifications

• Strong frontline customer service experience is preferred.
• Ability to communicate clearly and manage difficult conversations.
• Resilience and interpersonal skills to work with diverse passengers.

Responsibilities

• Deliver high-quality customer service, answer enquiries, assist with bookings and connections.
• Keep the station clean, safe and welcoming, and support luggage handling as needed.
• Work a minimum of 15 hours per week with a 12pm–3pm roster, Monday to Friday.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community

In this role, you'll:

• Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services.
• Maintain a clean, safe, and welcoming station environment through effective presentation and upkeep, as well as assisting with luggage for the regional services. Work alongside our train crew and other stakeholders ensuring safety standards are met and proactively seeking opportunities to minimise potential risks that may arise.
• This part-time Customer Attendant role is working a minimum of 15 hours per week. The set rostered shift times are 12pm to 3pm Monday to Friday. Extended hours may be requested at short notice.
• The full-time rate of pay for this position is $1,458.30 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive superannuation and annual leave loading benefits.
• A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Parkes Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Also watch A Day a Life of a Customer Attendant video

About you

• You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at the station.
• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
• You are proactive and confident to make prompt decisions whilst working in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

For more information about this role, please contact Dyanna Hernandez ***************@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.