Part-time Customer Attendant - Dubbo Station

NSW TrainLink; Dubbo; On-site; AUD 56,000 - 70,000; Part time

Benefits offered by this job

Flexible and hybrid work options

Job summary

NSW TrainLink in Dubbo seeks a Customer Attendant to deliver friendly frontline service at the station, handling enquiries and passenger support including travel bookings and connections.

This part-time on-site role offers pro-rata pay with shift allowances and annual leave loading. The position is based at Dubbo Station with a 4-hour daily schedule on a 7-day rotating roster, and may include overtime.

Qualifications

• You are enthusiastic and have a passion to work on the frontline and be the first point of contact for passengers.
• You have outstanding interpersonal skills to provide clear and accurate instructions and manage difficult conversations.
• You are proactive and confident to make prompt decisions in a safety-focused environment.

Responsibilities

• Deliver exceptional customer service at the station, handling enquiries, travel bookings and connections.
• Maintain the station’s presentation and assist with luggage for regional services.
• Collaborate with train crews to ensure safety and minimise potential risks.
• Part-time role at Dubbo Station: 4 hours daily on a 7-day rotating roster, with potential overtime.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

Organisation/Entity: NSW Trains

Job category: Call Centre & Customer Service

Job location:

Dubbo, NSW, AU, 2830

Job reference number: 110381

Employment type: Permanent Part-Time

Salary range: $1385.95-$1385.95

You’re ready to show up and make an impact on your local community.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

• Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services.
• Be responsible for the presentation and maintenance of the station, as well as assisting with luggage for the regional services.
• Work alongside our train crew and other stakeholders ensuring safety standards are met and proactively seeking opportunities to minimise potential risks that may arise.
• This current Customer Attendant role is a part-time role based at Dubbo Station, working 4 hours per day on a 7-day rotating day roster from 1:00 pm to 4:00 pm which includes public holidays and weekends. You also may be required to work additional hours at short notice with the potential for overtime.

The full-time rate of pay for this position is $1,385.95 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits on the 5 weeks annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Dubbo Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and view the information pack.

Also watch a video A Day a Life of a Customer Attendant video.

About You

• You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at your station.
• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
• You are proactive and confident to make prompt decisions whilst working in a safety focused operational environment.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

• We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for...? Connect with us.

Applications close: 11:59 pm Friday 30 October 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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