Station Customer Experience Specialist

Transport for NSW; Central Coast; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Descrizione del lavoro

Transport for NSW is seeking a Customer Service Attendant to support passengers on the NSW rail network, with a focus on safety, service and community satisfaction. You’ll work on the frontline at stations, assist passengers requiring extra help and help keep platforms tidy and safe.

This in-person, on-site role operates on a roster that may include early mornings, evenings, weekends and public holidays. Join a large service-delivery team and gain hands-on experience with mobile apps, flagging

Competenze

• Frontline customer service experience preferred.
• Able to communicate clearly and empathetically.
• Comfortable working in a fast-paced public setting.

Mansioni

• Assist passengers who require extra help during their journey.
• Flag trains and operate relevant safety procedures.
• Use mobile apps and communicate with train crews to coordinate service.
• Keep station environment clean, safe and welcoming.

Descrizione del lavoro

Transport for NSW is seeking a Customer Service Attendant to support passengers on the NSW rail network, with a focus on safety, service and community satisfaction. You’ll work on the frontline at stations, assist passengers requiring extra help and help keep platforms tidy and safe.

This in-person, on-site role operates on a roster that may include early mornings, evenings, weekends and public holidays. Join a large service-delivery team and gain hands-on experience with mobile apps, flagging