Part-time Customer Attendant - Parkes

NSW TrainLink; Parkes; On-site; AUD 59,000 - 74,000; Part time

Job summary

NSW TrainLink is seeking a part-time Customer Attendant at Parkes Station to deliver exceptional service, handle enquiries, travel bookings and station connections. You will maintain a clean, safe, and welcoming environment and assist with luggage while working alongside train crews and stakeholders to uphold safety standards.

The role is 15 hours per week with a fixed roster from 12:00 to 15:00, Monday to Friday; extended hours may be requested.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage difficult conversations with diverse people.
• Proactive and safety-conscious in an operational environment.

Responsibilities

• Deliver customer service, handle enquiries, bookings and connections.
• Maintain a clean, safe, welcoming station, assist with luggage and coordinate with train crew.
• Rostered 15 hours per week, 12pm–3pm, Mon–Fri, with potential extended hours.
• Pro-rata pay for part-time hours, with superannuation and annual leave loading.
• May require pre-employment checks and be added to a Talent Pool for Parkes Station.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Frontline service

Tools

SharePoint

Job description

Organisation/Entity: NSW Trains

Job category: Call Centre & Customer Service

Job location: Parkes, NSW, AU, 2870

Job reference number: 112289

Employment type: Permanent Part-Time

Salary range: $1458.3-$1458.3

You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community

In this role, you'll:

• Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services.


• Maintain a clean, safe, and welcoming station environment through effective presentation and upkeep, as well as assisting with luggage for the regional services. Work alongside our train crew and other stakeholders ensuring safety standards are met and proactively seeking opportunities to minimise potential risks that may arise.


• This part-time Customer Attendant role is working a minimum of 15 hours per week. The set rostered shift times are 12pm to 3pm Monday to Friday. Extended hours may be requested at short notice.


• The full-time rate of pay for this position is $1,458.30 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive superannuation and annual leave loading benefits.


• A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Parkes Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and the information pack

Also watch A Day a Life of a Customer Attendant video

About You

• You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at the station.


• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.


• You are proactive and confident to make prompt decisions whilst working in a safety focused operational environment.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for? Connect with us.

Applications close: 11:59 pm, Sunday 8 November 2026.

For more information about this role, please contact Dyanna Hernandez [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series

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