Part-Time Retail Customer Service & Sales Officer

Australia Post Group; Hornsby; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post is seeking a Retail Customer Service Officer at Hornsby Westfield Post Office. The role focuses on delivering excellent service to customers, handling transactions, and supporting business customers across our retail outlets.

You will join a welcoming team with ongoing training and clear career development opportunities. You’ll work 25 hours per week, Monday to Friday, across outlets such as Hornsby, St Ives, Wahroonga, Lindfield and Gordon.

Qualifications

• Experience in customer service and/or cash handling.
• Able to lift up to 16kg of mail and parcels and stand for shifts.
• Friendly, enthusiastic and reliable team player.

Responsibilities

• Perform customer sales and service transactions with customers.
• Manage high value transactions accurately (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through up-selling and cross-selling, merchandising and promotions.
• Assist customers with mail and parcels lodgements and costs.
• Build rewarding relationships by understanding customer needs.
• Assist with stocktaking and record maintenance.

Skills

Customer service

Cash handling

Upselling

Team player

Job description

Australia Post is seeking a Retail Customer Service Officer at Hornsby Westfield Post Office. The role focuses on delivering excellent service to customers, handling transactions, and supporting business customers across our retail outlets.

You will join a welcoming team with ongoing training and clear career development opportunities. You’ll work 25 hours per week, Monday to Friday, across outlets such as Hornsby, St Ives, Wahroonga, Lindfield and Gordon.