Part-Time Reservations Agent — Hotel & Groups Expert

Novotel Hotels; Perth; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Immediate access to global hotel and F

Job summary

Novotel Perth Murray Street is seeking a part-time Reservations Agent to join our dynamic team in Perth, WA. This role handles inbound reservations for individuals and groups, coordinates room blocks, and supports guest services with a focus on accuracy and guest satisfaction.

The ideal candidate has hospitality experience, strong communication skills, and a proactive attitude. This on-site role offers part-time hours and opportunities to work within a renowned Accor property.

Qualifications

• Experience in hospitality or hotel reservations.
• Strong communication and guest-service orientation.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound reservation requests and enquiries from FIT guests and groups.
• Maintain familiarity with Accor Live Limitless loyalty program.
• Manage room blocks, rate codes, and reservations across channels.
• Process changes, cancellations, and bookings accurately.
• Identify guest needs and assign appropriate room types.
• Explain guarantees, rates, and cancellation policies to callers.
• Document and fulfill special requests from guests.
• Apply sales techniques to maximize revenue.
• Resolve issues and escalate to the appropriate department as needed.
• Set up billing accounts according to Finance policies.

Skills

Customer service

Communication

Time management

Hospitality passion

Tools

OPERA

Job description

Novotel Perth Murray Street is seeking a part-time Reservations Agent to join our dynamic team in Perth, WA. This role handles inbound reservations for individuals and groups, coordinates room blocks, and supports guest services with a focus on accuracy and guest satisfaction.

The ideal candidate has hospitality experience, strong communication skills, and a proactive attitude. This on-site role offers part-time hours and opportunities to work within a renowned Accor property.