Part-Time Reservations Pro, Global Perks Included

Accor; Gold Coast City; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Free staff meals during shift

Staff discounts on accommodation

Professional development

Collaborative culture

Job summary

Accor's Novotel brand on the Gold Coast is seeking a Reservations All Rounder to support the reservations team in a part-time role. You will handle bookings across phone, email, and online channels, respond to inquiries, and maintain records with a strong focus on guest satisfaction.

The role requires experience in reservations or hospitality, proficiency with reservation systems, and excellent communication and organization in a fast-paced environment.

Qualifications

• Experience in reservations, customer service or hospitality.
• Proficiency with reservations systems and booking software.
• Strong communication and time management abilities.

Responsibilities

• Process and manage guest reservations across multiple channels.
• Provide customer support by responding to inquiries and resolving issues.
• Maintain accurate reservation records in booking systems and databases.

Skills

Reservations experience

Customer service

Communication skills

Organizational skills

Multitasking

Microsoft Office

Problem solving

Data entry accuracy

Tools

Opera Cloud

resaweb

ACDC

Job description

Accor's Novotel brand on the Gold Coast is seeking a Reservations All Rounder to support the reservations team in a part-time role. You will handle bookings across phone, email, and online channels, respond to inquiries, and maintain records with a strong focus on guest satisfaction.

The role requires experience in reservations or hospitality, proficiency with reservation systems, and excellent communication and organization in a fast-paced environment.