Part-Time Member Experience Specialist – Banking

P&N Bank; Grafton; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Work for a national multi-brand

Incentive scheme for exceptional性能

Leadership and professional developmen

12 weeks paid parental leave

Discounts on home loans, personal/bank

Up to two weeks’ additional purchased/

Two days’ paid volunteer leave each y

Employee Assistance Program

Job summary

BCU Bank is seeking a Customer-focused Member Relations Officer to support our NSW branches. You will greet members, process cash and non-cash transactions, assist with opening accounts and day-to-day banking needs, and identify opportunities to recommend suitable products and services.

You’ll work toward team KPIs and help members navigate digital tools. This permanent part-time role runs 9:00am–2:00pm, Monday to Friday, with travel between branches and a focus on excellent service and

Qualifications

• A customer centric mindset at the core of everything you do.
• Proven sales experience within a highly motivated customer service team.
• Extensive customer service experience.
• Strong numerical reasoning and accuracy.
• Excellent communication and comprehension skills.
• High level attention to detail and demonstrated risk awareness.
• Strong computer literacy.
• A current Driver’s License, as travel between branches may be required.

Responsibilities

• Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience
• Accurate and timely processing of member cash and non-cash transactions
• Account maintenance and account opening
• Assisting members with their day-to-day banking needs
• Identifying opportunities from conversations with members to recommend suitable BCU products and services
• Working toward individual and team targets and KPI’s
• Assisting and educating members on technological changes and enhancements within the bank
• Ongoing compliance and risk awareness within the Branch

Skills

Customer-centric mindset

Sales experience

Customer service experience

Numerical reasoning

Communication skills

Attention to detail

Risk awareness

Computer literacy

Driver's license

Job description

BCU Bank is seeking a Customer-focused Member Relations Officer to support our NSW branches. You will greet members, process cash and non-cash transactions, assist with opening accounts and day-to-day banking needs, and identify opportunities to recommend suitable products and services.

You’ll work toward team KPIs and help members navigate digital tools. This permanent part-time role runs 9:00am–2:00pm, Monday to Friday, with travel between branches and a focus on excellent service and