Part-Time Member Experience Advocate

People First Bank; Toowoomba Regional; On-site; AUD 32,000 - 45,000; Part time

Benefits offered by this job

Uniform allocation

Recognition program

Learning & development opportunities

Employee rewards platform

Wellbeing resources

Volunteer leave

Job summary

People First Bank is seeking a Member Experience Officer to be the welcoming face in our Toowoomba branches. This role focuses on delivering high-quality customer service, assisting with transactions, and guiding customers through digital banking options.

You will engage in meaningful conversations to tailor financial solutions and support customers on their banking journeys. Ideal candidates bring customer service experience, empathy, and the ability to learn new digital systems.

Qualifications

• Experience delivering high-quality customer service.
• Ability to have real conversations to identify customer needs.
• Comfort with learning new digital systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify suitable solutions.
• Build relationships to support customers’ long-term financial goals and referrals to lending specialists.
• Support customers in using digital services to enhance their banking experience.
• Complete tasks accurately and efficiently across multiple systems.

Skills

Customer service

Empathy

Communication

Digital literacy

Team player

Tools

CRM systems

Job description

People First Bank is seeking a Member Experience Officer to be the welcoming face in our Toowoomba branches. This role focuses on delivering high-quality customer service, assisting with transactions, and guiding customers through digital banking options.

You will engage in meaningful conversations to tailor financial solutions and support customers on their banking journeys. Ideal candidates bring customer service experience, empathy, and the ability to learn new digital systems.