Member Experience Officer - Banking Branches

People First Bank; Highfields; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Uniform allocation

Shine recognition program

Learning and development opportunities

Employee rewards platform

Banking benefits and discounts

Wellbeing initiatives and EAP

Volunteer leave

Job summary

People First Bank is seeking a friendly Member Experience Officer to join our Heritage Bank branches in Crows Nest and Highfields. You’ll be the welcoming face for customers, helping with everyday banking and conversations that uncover the right financial solutions.

Training is provided, and you’ll contribute to a team focused on excellent service. You’ll engage customers, support digital usage, and build relationships to assist long-term goals, while thriving in a friendly, customer-owned

Qualifications

• Experience in delivering high-quality customer service in a fast-paced environment.
• Able to communicate with empathy and clarity.
• Comfortable learning new digital systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify solutions for customers’ needs.
• Build relationships to support long-term financial goals and refer to lending specialists when appropriate.
• Guide customers in using digital services to enhance their banking experience.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple systems and software programs.
• Contribute to a collaborative, successful branch team.

Skills

Customer service

Job description

People First Bank is seeking a friendly Member Experience Officer to join our Heritage Bank branches in Crows Nest and Highfields. You’ll be the welcoming face for customers, helping with everyday banking and conversations that uncover the right financial solutions.

Training is provided, and you’ll contribute to a team focused on excellent service. You’ll engage customers, support digital usage, and build relationships to assist long-term goals, while thriving in a friendly, customer-owned