Part-Time Customer Banking Specialist - Bourke Branch

Coleambally; Bourke, Nambour, Gladstone Regional; Remote; AUD 34,000 - 44,000; Part time

Job summary

CommBank Bourke Branch is seeking a Customer Banking Specialist for a part-time role (20 hours per week), Monday to Friday, 9:15am to 1:15pm, to be the friendly face of banking in the community.

You’ll discuss Home Loans, Business Banking, and Financial Advice; assist with account enquiries; carry out Financial Health Checks; demonstrate digital banking options; and help customers find holistic solutions while upholding our risk-aware culture.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills with the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing holistic solutions.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst upholding our processes and risk-aware culture.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Job description

CommBank Bourke Branch is seeking a Customer Banking Specialist for a part-time role (20 hours per week), Monday to Friday, 9:15am to 1:15pm, to be the friendly face of banking in the community.

You’ll discuss Home Loans, Business Banking, and Financial Advice; assist with account enquiries; carry out Financial Health Checks; demonstrate digital banking options; and help customers find holistic solutions while upholding our risk-aware culture.