Member Experience Officer | Flexible Part-Time Banking

People'S Choice; Dalby; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Uniform provided

Shine recognition program

Inclusive learning and development

Employee rewards platform

Banking benefits

Wellbeing initiatives and Employee Ass

Job summary

People First Bank is seeking a friendly Member Experience Officer for our Dalby Branch. You will greet customers, handle inquiries, and guide them through banking options while encouraging use of digital services. The role offers flexible part-time hours across a rotating roster and a supportive team environment.

Ideal candidates are people-focused, with empathy and a proactive approach. Training is provided, with potential progression as you contribute to a thriving community bank.

Qualifications

• No formal banking qualifications required; extensive on-the-job training provided.

Responsibilities

• Assist customers with transactional needs and inquiries to enable easy banking.
• Engage in in-depth conversations to identify suitable financial solutions.
• Build relationships to support long-term financial goals and refer to lending specialists when appropriate.
• Support customers in using digital services to enhance their banking experience.
• Prioritise and complete tasks accurately; navigate multiple systems and software.

Job description

People First Bank is seeking a friendly Member Experience Officer for our Dalby Branch. You will greet customers, handle inquiries, and guide them through banking options while encouraging use of digital services. The role offers flexible part-time hours across a rotating roster and a supportive team environment.

Ideal candidates are people-focused, with empathy and a proactive approach. Training is provided, with potential progression as you contribute to a thriving community bank.