Banking Member Experience Specialist

People'S Choice; Caloundra, Maroochydore; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Uniform

Recognition program

Learning & development opportunities

Rewards platform

Wellbeing resources

Employee banking benefits

Volunteer leave

Health insurance discounts

Job summary

People First Bank, Caloundra, Queensland, is seeking a dedicated Member Experience Officer to be the welcoming face for customers and to support their financial journeys. This is a full-time role with occasional Saturday shifts at the Maroochydore branch.

You will help customers with everyday banking, identify solutions, build relationships, guide digital services, and collaborate with lending specialists when appropriate.

Qualifications

• You’re a people-first team player who understands great service.
• Proactive and results-driven, you thrive on reaching goals.
• Have cash-handling experience
• Feel comfortable learning new digital systems
• Bring experience in customer service

Responsibilities

• Assist customers with transactional needs and enquiries
• Engage in conversations to identify right solutions
• Build relationships and refer to lending specialists when appropriate
• Support customers in using digital services
• Prioritise and complete tasks accurately and efficiently
• Navigate multiple systems and software programs
• Be part of a collaborative team in the branch

Skills

Customer service

Cash handling

Digital literacy

Empathy

Job description

People First Bank, Caloundra, Queensland, is seeking a dedicated Member Experience Officer to be the welcoming face for customers and to support their financial journeys. This is a full-time role with occasional Saturday shifts at the Maroochydore branch.

You will help customers with everyday banking, identify solutions, build relationships, guide digital services, and collaborate with lending specialists when appropriate.