Customer Service Officer

Concentrix; Brisbane; On-site; AUD 43,000 - 62,000; Full time

Job summary

Concentrix in Brisbane CBD is seeking inbound Customer Service Officers to support Australians with important everyday enquiries. You’ll speak with customers over the phone, guide them through simple steps, and help them access services that can make a real difference.

No prior call centre experience is required; if you’re a good communicator and enjoy helping people, we’ll provide training and ongoing support.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude and willingness to help.
• Confidence using computers and navigating multiple systems.
• Excellent attention to detail.
• Ability to follow processes while thinking on your feet.

Responsibilities

• Assisting customers via phone, email and chat.
• Listening carefully to customer needs and finding solutions.
• Managing customer records accurately.
• Helping customers access services and digital channels.
• Resolving complaints and enquiries with empathy and professionalism.
• Working collaboratively with your team to achieve service goals.
• Onsite position, based on Edward Street right near Central Station.

Job description

We’re looking for inbound Customer Service Officers to join our Brisbane CBD based team, helping Australians with important everyday enquiries. You’ll speak with customers over the phone, guide them through simple steps, and support them with services that can make a real difference in their lives.

You don’t need previous call centre experience. If you’re a good communicator, enjoy helping people, and are willing to learn, we’ll provide the training and support to help you succeed.

Why Join Concentrix?

At Concentrix, our people are at the heart of everything we do. We create environments where individuals can learn, grow and build meaningful careers.

When you join us, you'll become part of a global organisation that values:

• Career progression and internal development opportunities
• Comprehensive training and ongoing coaching
• Recognition and reward programs
• A diverse, inclusive and supportive workplace
• A culture built on teamwork, integrity and putting people first
• The opportunity to work with some of Australia's most recognised brands

Whether you're starting your customer service career or looking for your next opportunity, we'll provide the tools, support and development to help you succeed.

About the Role

As a Customer Service Officer, you'll be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences.

No two days are the same. You'll be:

• Assisting customers via phone, email and chat
• Listening carefully to customer needs and finding solutions
• Managing customer records accurately
• Helping customers access services and digital channels
• Resolving complaints and enquiries with empathy and professionalism
• Working collaboratively with your team to achieve service goals
• Onsite position, based on Edward Street right near Central Station

What You'll Bring

We're looking for people who genuinely enjoy helping others and are committed to delivering great customer experiences.

You'll have:

• Strong communication and interpersonal skills
• A positive, customer-focused attitude
• Confidence using computers and navigating multiple systems
• Excellent attention to detail
• The ability to follow processes while thinking on your feet

What's in It for You?

• Paid training and ongoing support
• Career pathways across a global organisation
• Recognition and reward programs
• Supportive team culture
• Full-time and part-time opportunities available
• Be part of a company that genuinely invests in its people

Ready to Join Us?

If you're passionate about helping people, enjoy solving problems and want to build a career with a company that values its employees, we'd love to hear from you.