Part-Time In-Branch Personal Banking Advisor

Commonwealth Bank; Yass Valley; On-site; AUD 33,000 - 44,000; Part time

Job summary

Commonwealth Bank in Yass is seeking a Customer Banking Specialist to be the friendly face of our branch and help customers with their everyday banking needs.

You will engage with customers to understand their financial goals, explain products clearly, and guide them through digital tools and services. This part-time role requires availability across a 20-hour weekly roster, contributing to the community with personalised service.

Qualifications

• Proven experience delivering exceptional customer service.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions and provide holistic solutions centered on the customer.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including home loans and everyday accounts.
• Assist customers with enquiries, account maintenance and credit product applications.
• Demonstrate in-branch technology and digital banking options to educate customers.
• Problem solve and provide effective solutions while adhering to processes and risk controls.

Skills

Customer service

Communication

Financial services knowledge

Job description

Commonwealth Bank in Yass is seeking a Customer Banking Specialist to be the friendly face of our branch and help customers with their everyday banking needs.

You will engage with customers to understand their financial goals, explain products clearly, and guide them through digital tools and services. This part-time role requires availability across a 20-hour weekly roster, contributing to the community with personalised service.