Part-Time Customer Banking Advisor

Junee Southern Cross; Lane Cove; Remote; AUD 36,000 - 48,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist to join the Lane Cove branch on a part-time roster of 30 hours per week. You will engage deeply with customers to address banking needs, from home loans to financial advice, while supporting account maintenance and credit applications.

You will educate customers on in-branch and digital banking options, solve problems, and uphold our risk-aware culture. This role suits those passionate about helping clients achieve financial wellbeing.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Problem solving

Integrity

Teamwork

Job description

Commonwealth Bank is seeking a Customer Banking Specialist to join the Lane Cove branch on a part-time roster of 30 hours per week. You will engage deeply with customers to address banking needs, from home loans to financial advice, while supporting account maintenance and credit applications.

You will educate customers on in-branch and digital banking options, solve problems, and uphold our risk-aware culture. This role suits those passionate about helping clients achieve financial wellbeing.