Part-Time Client Care Specialist - Hearing Health

Sonova Group; Bayside; Hybrid; AUD 19,000 - 27,000; Part time

Benefits offered by this job

Training provided

Monthly bonuses

Employee discounts

Salary packaging options

Wellbeing program

Job summary

Connect Hearing Australia in Hillsdale, NSW is seeking a part-time customer service/admin professional for our hearing clinic. You will welcome clients, book and confirm appointments, support clinicians, manage daily clinic operations, handle phone and email, and process payments.

Full training is provided with hours Thursday–Friday, 9:00 am–5:00 pm, with potential for more hours. Join a supportive team within Sonova, a leader in hearing care, and help older clients manage their hearing health

Qualifications

• Prior experience in face to face customer service and/or administration role.
• Passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and lots of energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and the best possible outcomes for both our clinic and our clients.
• An interest in learning about features and basic repair/maintenance of hearing aids.

Responsibilities

• Welcoming our clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for our clients.
• Providing administrative support to our Clinicians (Audiologists/Audiometrists).
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing our clients correctly and taking a range of payments.
• Learning and competently using a range of software and applications.

Skills

Customer service

Administration

Appointment scheduling

Billing

Tools

Clinic software

Job description

Connect Hearing Australia in Hillsdale, NSW is seeking a part-time customer service/admin professional for our hearing clinic. You will welcome clients, book and confirm appointments, support clinicians, manage daily clinic operations, handle phone and email, and process payments.

Full training is provided with hours Thursday–Friday, 9:00 am–5:00 pm, with potential for more hours. Join a supportive team within Sonova, a leader in hearing care, and help older clients manage their hearing health