Part-Time Customer Experience Specialist

Council Jobs; Sydney; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Discount gym memberships

Professional development

Job summary

Waverley Council is seeking a Customer Experience Officer to join the Customer Service team on a temporary part-time basis. The role provides high-quality administrative support and is the first point of contact for enquiries across face-to-face, Call Centre and online channels.

You will contribute to a community-focused, values-driven service. The position is a fixed-term contract until January 2028, with 24 hours per week and a schedule of Monday, Tuesday and Thursday, 8:30 AM to 5 PM, based

Qualifications

• Experience in fast-paced customer-facing roles including call centre, online and face to face.
• Strong commitment to delivering quality customer experience.
• Excellent interpersonal skills with conflict-resolution abilities.
• Strong administrative ability with excellent verbal and written communication skills.
• Proven technology skills with ability to input and retrieve information across multiple systems.
• Strong organisational skills and ability to prioritise and complete tasks to timeframes.
• Desirable knowledge of planning and compliance applications and processes.

Responsibilities

• Provide high-quality administrative support to the Customer Service team.
• Be the first point of contact for enquiries via face-to-face, call centre and online.
• Handle inquiries and route to appropriate services.
• Maintain accurate records across multiple systems.
• Support payment transactions with attention to detail.

Skills

Customer service

Call centre

Face-to-face support

Communication

Information systems

Organisational skills

Payment transactions

Job description

Waverley Council is seeking a Customer Experience Officer to join the Customer Service team on a temporary part-time basis. The role provides high-quality administrative support and is the first point of contact for enquiries across face-to-face, Call Centre and online channels.

You will contribute to a community-focused, values-driven service. The position is a fixed-term contract until January 2028, with 24 hours per week and a schedule of Monday, Tuesday and Thursday, 8:30 AM to 5 PM, based