Customer Experience Specialist – Flexible Part-Time

Cleanaway Careers; City Of Swan; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Attractive salary package

Flexible working arrangements

Career development opportunities

Employee share plan

Résumé du poste

Cleanaway is seeking a dedicated Customer Service Officer to join our Malaga, WA team on a part-time basis. You will manage a high volume of customer interactions across multiple channels, with hours flexible between Monday and Wednesday (15.2 hours per week).

The role requires previous customer service experience (preferably in a call centre), strong communication skills, and proficiency with CRM systems and Microsoft Office.

Qualifications

• Previous experience in customer service, preferably in a call centre.
• Strong verbal and written communication skills.
• Proficiency with CRM systems and Microsoft Office.
• Able to multitask in a fast-paced environment.

Responsabilités

• Handle high volumes of inbound calls with professional assistance.
• Coordinate and schedule hard waste collection bookings.
• Respond to emails and web inquiries with prompt resolutions.
• Maintain and update CRM records.
• Collaborate with internal teams to ensure seamless service delivery.

Connaissances

Customer service

Call centre experience

CRM software

Microsoft Office

Verbal & written communication

Multitasking

Problem solving

Outils

CRM systems

Microsoft Office Suite

Description du poste

Cleanaway is seeking a dedicated Customer Service Officer to join our Malaga, WA team on a part-time basis. You will manage a high volume of customer interactions across multiple channels, with hours flexible between Monday and Wednesday (15.2 hours per week).

The role requires previous customer service experience (preferably in a call centre), strong communication skills, and proficiency with CRM systems and Microsoft Office.