Customer Experience Officer

Council Jobs; Sydney; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Discount gym memberships

Professional development

Job summary

Waverley Council is seeking a Customer Experience Officer to join the Customer Service team on a temporary part-time basis. The role provides high-quality administrative support and is the first point of contact for enquiries across face-to-face, Call Centre and online channels.

You will contribute to a community-focused, values-driven service. The position is a fixed-term contract until January 2028, with 24 hours per week and a schedule of Monday, Tuesday and Thursday, 8:30 AM to 5 PM, based

Qualifications

• Experience in fast-paced customer-facing roles including call centre, online and face to face.
• Strong commitment to delivering quality customer experience.
• Excellent interpersonal skills with conflict-resolution abilities.
• Strong administrative ability with excellent verbal and written communication skills.
• Proven technology skills with ability to input and retrieve information across multiple systems.
• Strong organisational skills and ability to prioritise and complete tasks to timeframes.
• Desirable knowledge of planning and compliance applications and processes.

Responsibilities

• Provide high-quality administrative support to the Customer Service team.
• Be the first point of contact for enquiries via face-to-face, call centre and online.
• Handle inquiries and route to appropriate services.
• Maintain accurate records across multiple systems.
• Support payment transactions with attention to detail.

Skills

Customer service

Call centre

Face-to-face support

Communication

Information systems

Organisational skills

Payment transactions

Job description

Waverley Council is looking for a Customer Experience Officer to join the Customer Service team on a temporary part-time basis.

Why Join Us?

• Temporary Part Time – Fixed Term Contract until January 2028
• 24 hours per week
• 3 days per week – Monday, Tuesday and Thursday (8:30 AM – 5 PM)
• Community focused, values driven service
• Close to public transport
• Access to Fitness Passport – discounted gym memberships
• A supportive and inclusive work culture
• Bondi Junction office location close to commercial hub, Bondi Beach centre right at the beach!
• Opportunities for professional development and career progression

The Role

The purpose of this role is to provide high-quality administrative support and act the first point of contact for all the enquiries related to Council services through face to face, Call Centre and online interactions

About You

• Proven experience working in a fast-paced customer facing role including call centre, online and face to face.
• A strong commitment to the delivery of quality customer experience.
• Demonstrated excellent interpersonal skills with strong conflict resolution skills and ability to deal with challenging interactions.
• Strong administrative ability with demonstrated excellent verbal and written communication skills.
• Proven strong technology skills with demonstrated ability to efficiently input and retrieve information using multiple systems.
• Strong organisational skills and ability to prioritise and complete tasks to timeframes.
• Payment transaction experience with excellent attention to detail.
• Desirable – knowledge of planning and compliance applications and processes.

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Manager, Customer Experience, Tanya Potts,9083 8475

Interviews will commence as soon as possible and may be conducted prior to the application closing date. Should suitable candidates be identified, the vacancy may close early.

Appointment to the positions is subject to the successful completion of pre-employment checks, including a National Coordinated Criminal History Check. Please note: Only applicants with full working rights in Australia will be considered.

About Waverley Council

At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.

We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at ***********@waverley.nsw.gov.au.

Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.