Customer Experience Officer

Waverley Council; Sydney; On-site; AUD 29,000 - 40,000; Part time

Benefits offered by this job

Fitness Passport

Bondi Junction office close to beach

Career progression opportunities

Close to public transport

Job summary

Waverley Council is seeking a Customer Experience Officer to join the Customer Service team on a temporary part-time basis. The role focuses on delivering high-quality administrative support and acting as the first point of contact across face-to-face, call centre, and online channels.

Working 24 hours per week (3 days: Monday, Tuesday and Thursday; 8:30 AM–5 PM) at Bondi Junction, you will be part of a values‑driven service with opportunities for professional development and career progression.

Qualifications

• Proven experience in a fast-paced customer-facing role including call centre, online and face to face.
• Strong commitment to delivering quality customer experience.
• Demonstrated excellent interpersonal skills with conflict resolution abilities.
• Excellent verbal and written communication skills.
• Proven strong technology skills with ability to input/retrieve information across multiple systems.
• Strong organisational skills and ability to prioritise tasks to timeframes.
• Payment transaction experience with high attention to detail.
• Desirable knowledge of planning and compliance applications and processes.

Responsibilities

• Provide high-quality administrative support and act as first point of contact for enquiries across Council services.
• Handle enquiries through face-to-face, Call Centre, and online channels.
• Support continuous improvement of customer experience and service delivery.

Skills

Customer service

Conflict resolution

Verbal and written communication

Administrative ability

Technology skills across multiple syst

Organisational skills

Payment transaction experience

Education

Knowledge of planning and compliance applications

Tools

Call center software

CRM systems

Data entry tools

Payment processing systems

Job description

Waverley Council is looking for a Customer Experience Officer to join the Customer Service team on a temporary part-time basis.

Why Join Us?

• Temporary Part Time – Fixed Term Contract until January 2028
• 24 hours per week
• 3 days per week – Monday, Tuesday and Thursday (8:30 AM – 5 PM)
• Community focused, values driven service
• Close to public transport
• Access to Fitness Passport – discounted gym memberships
• A supportive and inclusive work culture
• Bondi Junction office location close to commercial hub, Bondi Beach centre right at the beach!
• Opportunities for professional development and career progression

The Role

The purpose of this role is to provide high-quality administrative support and act the first point of contact for all the enquiries related to Council services through face to face, Call Centre and online interactions

About You

• Proven experience working in a fast-paced customer facing role including call centre, online and face to face.
• A strong commitment to the delivery of quality customer experience.
• Demonstrated excellent interpersonal skills with strong conflict resolution skills and ability to deal with challenging interactions.
• Strong administrative ability with demonstrated excellent verbal and written communication skills.
• Proven strong technology skills with demonstrated ability to efficiently input and retrieve information using multiple systems.
• Strong organisational skills and ability to prioritise and complete tasks to timeframes.
• Payment transaction experience with excellent attention to detail.
• Desirable – knowledge of planning and compliance applications and processes.

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Manager, Customer Experience, Tanya Potts,9083 8475

Interviews will commence as soon as possible and may be conducted prior to the application closing date. Should suitable candidates be identified, the vacancy may close early.

Appointment to the positions is subject to the successful completion of pre-employment checks, including a National Coordinated Criminal History Check. Please note: Only applicants with full working rights in Australia will be considered.

About Waverley Council

At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.

We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at ***********@waverley.nsw.gov.au.

Waverley Council is committed to providing equal employment opportunities to all candidates.

We value diversity.

We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.