Customer Banking Specialist - Corowa (27hr/wk)

CommBank; Sydney; On-site; AUD 39,000 - 47,000; Part time

Job summary

CommBank in Corowa is seeking a part-time Customer Banking Specialist to join our Multi Channel Branch. The role works 27 hours per week with a roster that includes Monday, Wednesday, Thursday and Friday from 9:30am to 5pm, delivering in-branch and digital banking support.

You will assist customers with everyday banking, build personal connections, guide customers through in-branch technology and digital options, and perform Financial Health Checks to determine financial needs.

Qualifications

• A passion for delivering outstanding customer service with every interaction.
• The ability to have great conversations and confidence to ask challenging questions.
• Problem solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and goal oriented.
• An ability to work collaboratively as a team to deliver a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Skills

Customer service

Communication

Problem solving

Learning mindset

Teamwork

Job description

We are looking for a Customer Banking Specialist to join our Multi Channel Branch in Corowa!

This role is part time, 27 hours per week. The roster is as follows:

• Monday, Wednesday, Thursday and Friday: 9.30am - 5pm

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 15/09/2026