Customer Banking Specialist — Hybrid Branch & Phone Support

CommBank; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

CommBank is seeking a Customer Banking Specialist to join our Multi-Channel Branches network. Based in the Moora Branch Hub, the role is offered full-time or part-time (32.5 hours/week, Mon-Fri 9am–4pm).

You will assist customers with everyday banking needs, guide them through in-branch and digital options, and help tailor financial solutions. Join us to deliver a seamless banking experience for our personal and small business customers, with ongoing training and development to support your

Responsibilities

• Assist customers with general banking transactions and answer questions
• Build personal connections with customers face-to-face and via direct channels
• Help customers use in-branch technology and digital banking options
• Conduct Financial Health Checks to assess customers' needs
• Process applications for personal loans, credit cards and related products
• Capture customer feedback and act to improve service quality
• Receive continuous training and development to support career goals

Job description

CommBank is seeking a Customer Banking Specialist to join our Multi-Channel Branches network. Based in the Moora Branch Hub, the role is offered full-time or part-time (32.5 hours/week, Mon-Fri 9am–4pm).

You will assist customers with everyday banking needs, guide them through in-branch and digital options, and help tailor financial solutions. Join us to deliver a seamless banking experience for our personal and small business customers, with ongoing training and development to support your