Part-Time Community Banking Specialist

CommBank; Moss Vale; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank Moss Vale is seeking a Customer Banking Specialist to serve customers face-to-face and via telephone and digital channels in a Multi-Channel Branch. In Retail Banking Services you will discuss home loans, business banking and financial advice, support account maintenance and credit applications, and demonstrate our in-branch technology.

The role operates on a fixed roster (part-time 30 hours per week) and offers the chance to make a meaningful difference in the community while upholding

Qualifications

• Proven experience delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst upholding processes, procedures and risk management.

Skills

Customer service experience

Communication skills

Problem solving

Retail environment

Customer-centric focus

Job description

CommBank Moss Vale is seeking a Customer Banking Specialist to serve customers face-to-face and via telephone and digital channels in a Multi-Channel Branch. In Retail Banking Services you will discuss home loans, business banking and financial advice, support account maintenance and credit applications, and demonstrate our in-branch technology.

The role operates on a fixed roster (part-time 30 hours per week) and offers the chance to make a meaningful difference in the community while upholding