Part-Time Customer Banking Specialist – Finance & Guidance

Commonwealth Bank of Australia; Wingecarribee; On-site; AUD 32,000 - 40,000; Part time

Job summary

Commonwealth Bank of Australia in Moss Vale is seeking a Customer Banking Specialist to assist customers with everyday banking needs both face-to-face and via telephone or digital channels.

You will work a predetermined part-time roster (30 hours per week), deliver exceptional service, explain financial products clearly, and help customers with accounts, home loans, and digital banking options.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing holistic solutions.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education & demonstration of in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk‑adverse culture.

Skills

Customer service

Communication

Financial terminology

Team player

Job description

Commonwealth Bank of Australia in Moss Vale is seeking a Customer Banking Specialist to assist customers with everyday banking needs both face-to-face and via telephone or digital channels.

You will work a predetermined part-time roster (30 hours per week), deliver exceptional service, explain financial products clearly, and help customers with accounts, home loans, and digital banking options.