Part-Time Customer Banking Specialist — Help Clients Thrive

Commonwealth Bank; Cowra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank in Cowra is seeking a Customer Banking Specialist for a part-time roster (20 hours per week). You will have in-depth conversations with customers about their banking needs, assist with account maintenance, and guide clients through credit options and digital banking tools.

Join a team committed to delivering personalised financial solutions and a supportive customer experience in a busy retail environment.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and place the customer at the centre of everything you do.
• Ability to work in a busy retail environment while providing holistic solutions.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstrations of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while adhering to processes and risk controls.

Skills

Customer service

Communication skills

Integrity

Problem solving

Teamwork

Job description

Commonwealth Bank in Cowra is seeking a Customer Banking Specialist for a part-time roster (20 hours per week). You will have in-depth conversations with customers about their banking needs, assist with account maintenance, and guide clients through credit options and digital banking tools.

Join a team committed to delivering personalised financial solutions and a supportive customer experience in a busy retail environment.