Part-Time Customer Banking & Financial Solutions Specialist

CommBank; Cowra; On-site; AUD 34,000 - 48,000; Full time

Job summary

CommBank Cowra Branch is seeking a Customer Banking Specialist for a part-time roster. You’ll engage customers, discuss Home Loans, accounts, and digital banking, and help provide holistic financial solutions.

You’ll work in a busy retail environment with integrity and a customer-first approach, building long-term relationships and supporting financial wellbeing in the community. Join a team focused on delivering exceptional service and using branch technology to educate customers on banking

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Problem solving

Customer focus

Job description

CommBank Cowra Branch is seeking a Customer Banking Specialist for a part-time roster. You’ll engage customers, discuss Home Loans, accounts, and digital banking, and help provide holistic financial solutions.

You’ll work in a busy retail environment with integrity and a customer-first approach, building long-term relationships and supporting financial wellbeing in the community. Join a team focused on delivering exceptional service and using branch technology to educate customers on banking