Part-Time Banking Advisor – Help Customers Thrive

Commonwealth Bank; Sydney; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Indigenous Employee Network access

Job summary

Commonwealth Bank in Chatswood is seeking a Customer Banking Specialist to help customers with Home Loans, accounts and digital banking. This part-time role covers a 30-hour weekly roster, Monday to Friday 9:30am–4:00pm.

You will deliver warm service, explain financial options, and support customers while upholding risk, integrity and community wellbeing. We encourage applicants from Aboriginal and/or Torres Strait Islander communities and offer accessibility support.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and keep the customer at the centre.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Financial knowledge

Tools

CRM systems

Job description

Commonwealth Bank in Chatswood is seeking a Customer Banking Specialist to help customers with Home Loans, accounts and digital banking. This part-time role covers a 30-hour weekly roster, Monday to Friday 9:30am–4:00pm.

You will deliver warm service, explain financial options, and support customers while upholding risk, integrity and community wellbeing. We encourage applicants from Aboriginal and/or Torres Strait Islander communities and offer accessibility support.