Part-Time Customer Banking Specialist – Karratha

CommBank; Sydney; Vor Ort; AUD 39.000 - 50.000; Teilzeit

Zusammenfassung

Commonwealth Bank in Karratha is seeking a Customer Banking Specialist for a 31.25 hour per week role. You will build relationships with customers, help them use in-branch technology and digital banking, and process personal loan and card applications.

This part-time position requires roster coverage Monday to Friday 9:15am to 4:15pm, collaboration with the Branch Manager, and a focus on service excellence, integrity, and community engagement.

Qualifikationen

• Experience delivering service in a busy retail banking environment.
• Ability to refer customers to specialists as needed.
• Genuine passion for customer service and doing the right thing.

Aufgaben

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Kenntnisse

Customer service

Communication

Problem solving

Digital literacy

Jobbeschreibung

Commonwealth Bank in Karratha is seeking a Customer Banking Specialist for a 31.25 hour per week role. You will build relationships with customers, help them use in-branch technology and digital banking, and process personal loan and card applications.

This part-time position requires roster coverage Monday to Friday 9:15am to 4:15pm, collaboration with the Branch Manager, and a focus on service excellence, integrity, and community engagement.