Customer Service Champion – Community Banking

Bendigobank; Bacchus Marsh; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

BEN U corporate university

Employee Assistance Program (EAP)

Job summary

Bendigo Bank – Community Bank Bacchus Marsh VIC is seeking a Customer Service Officer to deliver exceptional branch service and help customers achieve their banking goals through personalised support. You’ll handle transactions, educate customers on online platforms, and recommend products while maintaining risk controls.

This permanent, full-time role is based in Bacchus Marsh, offers on-site work with a team that values collaboration, and includes on-the-job training and development

Qualifications

• Experience in customer service environment and ability to achieve targets.
• Strong attention to detail to ensure accurate transactions with risk awareness.
• Confidence communicating with customers face to face and on the phone.

Responsibilities

• Handle transactions and cash in the branch.
• Educate customers on online platforms and digital banking.
• Recommend products and services to meet customer needs while managing risk.
• Support community banking initiatives and local initiatives.
• Collaborate with branch specialists for customer goals.

Skills

Customer service

Targets achievement

Attention to detail

Communication

Banking knowledge

Job description

Bendigo Bank – Community Bank Bacchus Marsh VIC is seeking a Customer Service Officer to deliver exceptional branch service and help customers achieve their banking goals through personalised support. You’ll handle transactions, educate customers on online platforms, and recommend products while maintaining risk controls.

This permanent, full-time role is based in Bacchus Marsh, offers on-site work with a team that values collaboration, and includes on-the-job training and development